Can I pay by Bee Card?
Yes, you can, if you have credit. We also accept Bank Card Payments onboard.
Bee card purchases and top up's are available at the RealNZ Kiosk/Queenstown Bay stop. Sorry no Bee Card tops ups available onboard.
What is the ferry capacity?
Depending on the available ferry, we can accommodate for 25-40 passengers.
What destinations do you travel to?
Queenstown Bay, Frankton Marina, Bayview Jetty and Hilton Jetty.
How do I catch the Ferry from the Frankton Marina or Bayview stop?
The ferry only stops there on demand, please be waiting on the wharf and wave to the Skipper as they approach the 5 Knot buoys. If it's at night please turn on your Mobile phone light or torch if you have one available.
How far in advance should I arrive for my ferry departure?
For all ferry services, we recommend arriving at the ferry terminal at least 5-10 minutes prior to ferry departure especially on public holidays and during the busy summer season. Please note, once the ferry reaches capacity no more passengers will be allowed to board.
Do you serve alcohol or can I consume BYO onboard.
No sorry we have no liquor license. No alcohol refreshments can be consumed onboard the ferry.
Do you drop off at or near the Kelvin Heights golf course ?
The closest stop is Bayview around 10 mins walk to the golf course.
On occasions weather, lake levels and timetable permitting you can check with the skipper, but we can never guarantee it.
Where can I enquire about lost property?
If you have left personal belongings on one of our vessels, please pop down and see us at the Kiosk, Queenstown Bay where the service departs from.
How can I buy ferry Tickets?
You can buy these onboard the ferry from the skipper.
All payment to be via contactless payment, payWave only.
Cash payments will not be taken. Bee Cards need to have credit already loaded.
Are all ferries wheelchair accessible?
Unfortunately, they are not accessible as standard.
How much luggage can I take on the ferry?
Just like an airline or bus service our ferries have limited luggage capacity. While travelling with us, you'll need to ensure you can carry your own luggage onboard and we recommend only 1 item each for the comfort of yourself and other passengers.
Can I take my bike ?
No sorry, our vessels have limited room.
Can children travel unaccompanied?
We strongly recommend a parent, guardian or older relative accompany any child under 12 years of age on all services. We cannot and will not take any responsibility for the supervision and care for children under 12 years of age under any circumstances.
Do you have amenities on board?
No. Unfortunately, these are small ferries. There are no toilets, wi-fi or power points.
Is there a different rate for children?
Children aged 0-4 travel free. 5+ pay standard/adult fares.
Are senior discounts available?
Sorry, Senior Discounts are not currently available.
Are student discounts available?
Sorry, Student Discounts are not currently available.
Can I purchase food and beverages on board?
Sorry, there are no food or beverage facilities on this short trip.
Can I take my dog onboard?
We would love to meet your dog! Yes, dogs travel free with any fare-paying passenger. They do not have to be kept in a crate, cage or pet carrier – but we do require them to be on a lead.
Will I need to wear a mask when travelling on the ferry?
Masks are no longer mandatory when travelling on the ferry but you are welcome to wear one if you want too.
What measures are being taken to keep customers safe on the ferry?
If unwell crew and passengers are not to board the vessel. We've increased cleaning of all high-used areas.
Can I bring a children's stroller?
Yes, that is no problems at all – ideally based please ensure you look out for the needs and space of other cliental during your journey.
How often are the vessels cleaned?
Queenstown Ferries has increased cleaning of all key touch points and surfaces in addition to the normal cleaning regime they perform for their facilities.
Are you operating on Christmas Day?
Unfortunately the ferry service will NOT be running on Christmas Day 2023.