Privacy Policy

At Queenstown Ferries, we respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

The Queenstown Ferries website is for informational purposes only. We do not provide online booking services or collect personal information directly through this site.

The only information that may be collected is:

• Standard technical information such as your IP address, browser type, and pages visited (via tools such as Google Analytics).

• Information you choose to share if you contact us by phone, email, or in person.

We use the limited information collected to:

• Improve the performance, security, and usability of our website.

• Understand how visitors engage with our site through anonymised analytics.

• Respond to enquiries if you contact us directly.

We do not use this information to personally identify you.

Our website may use cookies and third-party services (e.g., Google Analytics, Facebook plugins) to gather anonymised usage data.

You can disable cookies in your browser settings, although some features of the site may not function as intended.

Our website may include links or embedded content from third parties such as Facebook. These services may collect information about your interaction with their content. Please review the respective third-party privacy policies for more information.

We do not share or sell any personal information with unrelated third parties.

Your information is stored securely in our systems, and we take all reasonable steps to protect it from loss, unauthorised access, or disclosure. We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law.

When personal information is no longer required, we ensure it is safely deleted or anonymised.

We do not sell, rent, or share your personal information with unrelated third parties. Your data may be shared only with:

• Internal staff for operational purposes

• Our trusted business partners (e.g., payment providers like Windcave), where necessary to deliver our services

• Government or safety authorities, only if required by law

Windcave, as our payment provider, also complies with New Zealand privacy laws and uses your data solely for lawful, authorised purposes.